Privacy Policy
Last updated: December 2025
The Hustle Lab (“THL”, “we”, “our”, “us”) provides digital products, online services, and creative tools designed to help individuals and small businesses build their brand and income.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, purchase a service, download a digital product, or contact us.
By using thehustlelabofficial.com, you agree to the terms of this Privacy Policy.
2. Who we are
Our website address is: https://thehustlelabofficial.com
The Hustle Lab operates as a digital studio offering:
- eBooks & digital downloads
- AI video creation services
- Business plan writing
- Website creation services
- Bundled service packages
- Online consultations
3. Information We Collect
3.1 Information you provide
• Name
• Email
• Billing details
• Order details
• Messages submitted via forms
• Account details (if you sign up)
3.2 Information collected automatically
• IP address
• Browser + device data
• Usage analytics
• Cookies for performance + security
3.3 Payment information
We do not store credit card numbers. Payments are processed securely through third-party providers (e.g., ToyyibPay, Stripe, PayPal).
4. Comments & Forms
When you submit a comment or form:
• Your data is collected to help us respond
• IP and browser data may be captured for spam detection
• An anonymized email hash may be sent to Gravatar (if used)
5. Digital Downloads & Orders
When you purchase an ebook or digital product:
• Your email is used to deliver the download
• Download activities may be tracked to prevent fraud
• You may receive order-related emails (confirmation, access, support)
6. User Accounts
If you create an account on THL:
• We store your name, email, and order history
• You can update or delete your information any time
• Admins may access your account to assist you
7. Cookies Policy
Our site uses cookies to:
• Remember your login session
• Keep items in your cart
• Improve website performance
• Analyse site traffic
• Secure the website
You can disable cookies in your browser settings at any time.
7.1 Types of cookies we use
• Essential cookies – required for login, checkout, and security
• Performance cookies – track traffic to help us improve
• Functional cookies – remember preferences
• Analytics cookies – help us understand user behaviour (anonymous)
Disabling cookies may affect certain features (e.g., checkout or downloads).
8. Embedded Content
Posts may include embedded videos, images, or external links.
These behave as if you are visiting the external site and may track data according to their own policies.
9. Who We Share Your Data With
We only share data with trusted providers necessary to operate THL, including:
• Payment providers
• Email service providers
• Website hosting
• Analytics tools
• Security services (anti-spam, firewall)
We do not sell or trade your personal data.
10. How Long We Retain Your Data
• Account information: until you request deletion
• Orders & invoices: retained for legal/accounting compliance
• Comments: indefinitely
• Form submissions: up to 24 months
• Analytics logs: typically, 12–24 months
11. Your Rights
You may request:
• Access to your data
• Corrections
• Deletion of account
• Export of your data
• Unsubscribe from emails
Email: hello@thehustlelabofficial.com
12. Where Your Data Is Sent
Form submissions and comments may be checked through automated spam-detection systems.
13. Data Protection & Security
We use:
• SSL encryption
• Secure checkout
• Malware protection
• Limited access to admin systems
While no online system is 100% secure, we take reasonable measures to protect your data.
14. Children’s Privacy
Our products and services are not intended for individuals under 18.
15. Refund Policy
Because THL provides instant-access digital products and custom-made services, refunds follow this structure:
15.1 Digital Products (eBooks, Templates, Downloads)
All digital product sales are final.
Refunds are not provided due to the nature of instant-access files.
However, if you experience:
• Download issues
• File corruption
• Access problems
we will resend or restore access at no cost.
15.2 Custom Services (AI Videos, Websites, Business Plans, Bundles)
Custom services are non-refundable once work has begun because:
• Time and resources are allocated
• Digital deliverables cannot be returned
• Each item is created specifically for the customer
Refunds are only considered if:
• You cancel before work begins
• No deliverables have been produced
15.3 Missed Consultations
• Consultation fees are non-refundable for no-shows
• Rescheduling must be requested at least 24 hours before the session
15.4 Subscription or Payment Plans
Failure to complete payment plan instalments may result in suspension of access to deliverables until full payment is made.
16. Changes to This Policy
This policy may be updated occasionally.
We will revise the “Last Updated” date at the top.
17. Contact Us
For privacy, refund, or policy questions:
📩 hello@thehustlelabofficial.com
🌐 https://thehustlelabofficial.com/contact